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Our Policies

Safe Buying with Dollar Item Direct

Enjoy safe and secure buying with Dollar Item Direct. Because we care about the safety of your credit card transaction, we use Secure Socket Layer (SSL), an encryption technology that works with most modern web browsing software so that unauthorized parties cannot read the information that you send. Not even company personnel have access to your vital and sensitive information. It's our way of making sure your credit card is safe and secure.

Minimum Order

Our minimum order is $0 except when ordering balloons where a minimum order of $100 is required.

Privacy Statement

Our fullPrivacy Statementis viewable here.

Use of Information

Dollar Item Direct will not collect any information about your company's personnel except as specifically and knowingly provided by such individuals. Examples of such information are: name, company name, postal address, email address, phone number and product commentary or questions. Upon the purchase of products such information will be used for shipping purposes.

Cookies

Dollar Item Direct uses a feature of your Internet web browser called a &quote;cookie&quote; to assign a unique identification to your computer for the duration of your visit. Cookies are files that your web browser places on your computer's hard drive. Dollar Item Direct creates and uses these cookie files to track your clicks as you navigate through the Dollar Item Direct website.

  • Dollar Item Direct only uses cookies to...
  • Keep track of products placed in your shopping cart
  • To tell us whether you have visited Dollar Item Direct previously
  • To help us determine whether you came to Dollar Item Direct from a particular Internet link or banner advertisement
  • To help us identify new products that might be of interest to you
  • Allow fast and easy checkout

Dollar Item Direct does not and cannot use cookies to retrieve personal or company information about you from your computer unless such information was knowingly and willingly provided by you.

Terms of Web Site Use

Please read the following terms of use and disclaimer carefully before using this website (&quote;this site&quote;). By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site.

The use of this website (dollaritemdirect.com) is governed by the policies, terms and conditions set forth below. Please read them carefully. When you use this website, place an order via the Internet or issue a purchase order from your company to Dollar Item Direct, that indicates your acceptance of these terms and conditions. Dollar Item Direct reserves the right to make changes to the Dollar Item Direct website and these terms and conditions at any time.

Disclaimer/Limitation of Liabilities

Rocky Mountain Wholesale, owner of the dollaritemdirect.com domain is providing this site and its contents on an &quote;as is&quote; basis and makes no representations or warranties of any kind with respect to this site or its content. Dollar Item Direct disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Rocky Mountain Wholesale LLC does not represent or warrant that the information accessible via this site is accurate, complete, or current. Price and availability information is subject to change without notice.

Customers should recognize that many of the products sold on Dollar Item Direct are of a closeout nature, discontinued lines, or new.

Except as specifically stated on this site, neither Dollar Item Direct, nor any of its directors, officers, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Copyright

All site design, text, graphics, interfaces, and the selection and arrangements thereof are ©2006, Dollar Item Direct. All rights reserved. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with the company or using this site as a buying resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or replication, without prior written permission of Dollar Item Direct is strictly prohibited. Trademarks All trademarks, service marks, and trade names (collectively the &quote;Marks&quote;) are proprietary to Dollar Item Direct or other respective owners that have granted the company the right and/or license to use such Marks.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by Dollar Item Direct or third party vendors and other third parties (the &quote;External Sites&quote;). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

Funds and Payments

All Dollar Item Direct items are priced in United States Dollars (USD). Dollar Item Direct accepts from United States of America (excluding USA territories), American Express, MasterCard, Visa, and Discover credit cards. Dollar Item Direct also accepts prepaid orders with checks, e-checks, wire transfers and money orders drawn on a USA bank and payable in U.S. currency. Dollar Item Direct reserves the right to require additional information prior to processing any order. Failure to provide requested information in a suitable and timely fashion will result in a delay of order processing and possible order cancellation. Prices subject to change.

Sales Tax Information

Persons or Companies engaged in the business of service, repair, or retail are eligible for reseller certification. As such you may be entitled to notification of special offerings and a tax exempt status.

You may be required to transmit a copy of your State's sales or use tax permit and a signed statement attesting to the nature of your business to Dollar Item Direct.

It is the policy of the company to charge applicable sales tax if retailers do not supply the appropriate reseller tax identification certificate as required. The company is not responsible for additional tariffs, duties or any form of taxation that apply to items shipped to other states or outside the United States, unless or until governmental policy is established requiring Internet sales to collect applicable sales tax on a state by state basis.

Order Acceptance

The receipt of an e-mail confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. Dollar Item Direct reserves the right, without prior notification, to limit the order quantity of any item on an order. We reserve the right to refuse any order for any reason

Dollar Item Direct reserves the right to eliminate products for sale at any time on the site www.dollaritemdirect.com. Dollar Item Direct will use all reasonable best efforts to ensure that all products listed are available. Should a product or products become sold out or unavailable for any reason, prior to removal from the website, neither Dollar Item Direct nor any of its directors, officers, employees or other representatives will be held liable for damages, replacement or losses as a result of this occurrence.

Receiving confirmation of an order, either electronically or otherwise, does not signify Dollar Item Direct's acceptance of the order nor does it affirm confirmation of Dollar Item Direct offer to sell products to you. Dollar Item Direct reserves the right at any time after receipt of the order to accept or decline your order for any reason. Please contact us at orders@dollaritemdirect.com or by phone at 866-764-3655.

Order Adjustment and Cancellation

Dollar Item Direct cannot accept change of shipping address requests after an order has been processed. Should you require the modification of an address (missing suite number, transposed street number etc.) please contact Customer Service immediately (within 24 hours of order transmission) at orders@dollaritemdirect.com or by phone at 866-764-3655. Should you require a complete change of &quote;Ship To&quote; information you will be required to cancel your order and re-enter it. Dollar Item Direct reserves the right to refuse shipment to temporary addresses without prior payment in full.

Dollar Item Direct can not accept Post Office Box addresses for shipment. We can only ship to physical street addresses. Shipping addresses must comply with commercial delivery standards used by all majors carriers, such as UPS, USPS, Federal Express, Airborne Express, DHL, and local freight companies.

In the event you desire to cancel an order, please notify us within 24 hours of order placement. Email orders@dollaritemdirect.com or call 866-764-3655. Please provide the Order number and reason. If you desire to cancel an order after the 24 hour period, it is probable that the order will have been processed. If the shipment can be canceled, we will cancel the order. If not, the return policy and a 20% restocking fee will be in effect with return shipping charges applicable. This is because we pay to have your order pulled and boxed up.

Shipping

Shipping is charged as follows:

$19.95 for all orders totaling less than $100.
Shipping on all orders between $101-2500.00, Approximately 15% Orders $2501-5000=9%, Orders $5001-7500=7%, Orders $7501-10,000=5%, Orders $10,000 and above=Free Shipping. Rates are good for the contiguous United States. Additional charges will apply to Alaksa and Hawaii. All export orders will be custom quoted to freight forwarder or U.S. Port. Shipping adjustments will be made after checkout.

Certain restrictions apply for heavyweight, breakable, glass, liquid, and oversize items which may need to ship via trucking company.

You will be notified before your order ships if additional shipping charges apply.

Shipping is not a profit center for us. We try very hard to find the most competitive shipping rates available. If you are concerned about the shipping cost of your order please feel free to call us at 866-764-3655 and a customer service representative will discuss shipping options with you. Keep in mind that shipping is less expensive if you order a pallet or more.

Delivery Times and Requirements

Upon receipt of an order Dollar Item Direct processes the order within 48 hours. Shipping confirmation emails will be sent to you when your products leave the warehouses. Dollar Item Direct in all cases tries to expedite all orders in a timely fashion.

Some products (such as pallets over 500 lbs.) may require shipping via common carrier. Delivery time for orders exceeding 500 lbs. may take longer to ship. A Dollar Item Direct representative will contact you as to the actual ship time and coordinate the arrival of the shipment with you.

Customers shall be advised as to backordered products or out of stock products which may no longer be available.

Backordered and Discontinued Products

You will be notified immediately of any product that may be backordered. If the product you ordered has been discontinued or is no longer available from the supplier, we will contact you to offer a substitute product: or, if you choose, you may cancel your original order. For assistance, e-mail orders@dollaritemdirect.com or call toll free 866-764-3655.

Return Policy

Although Dollar Item Direct has high ranking of consumer satisfaction, everything does not always go according to plan. We know that... sometimes orders are short shipped... sometimes merchandise is broken... sometimes the wrong product is sent. When that happens, we have the following returns policy. Please read carefully as it is strictly enforced.

Dollar Item Direct guarantees full credit for product only or, if available, replacement for all defective items. You may return a defective product up to 14 days after you receive it. NO REFUNDS WILL BE AUTHORIZED AFTER 14 DAYS. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. All shipping costs for merchandise authorized by Dollar Item Direct to be returned to Dollar Item Direct shall be at the customer's expense. All returns require a Return Merchandise Authorization number (RMA#) which is good for 14 days. No returns will be accepted without an RMA#. This policy is strictly enforced.

&quote;Closeout&quote; products purchased are &quote;final sales&quote; and can not be returned.

Please call Customer Service at 866-764-3655 or E-mail orders@dollaritemdirect.com to get a Return Merchandise Authorization number (RMA#). The liability of Dollar Item Direct for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price or at our option, repair or replacement of the product(s). Dollar Item Direct shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you

If you decide to return undamaged or non-defective products, you will be responsible for a 20% restocking fee.

Typographical Errors

The company is not responsible for typographical error or omissions relating to pricing, copy, photography or application. In the event of a pricing error you will be contacted via e-mail, facsimile or USPS Mail with the corrected pricing information.

Customer Service

Dollar Item Direct is dedicated to providing you, our valued customer, with the best and most courteous service. Please call or e-mail us if you have any questions.

Phone: 303-297-3019
Toll Free: 866-764-3655
FAX: 303-297-3093
E-mail: orders@dollaritemdirect.com

Corporate Address

Dollar Item Direct
40 W. Littleton Blvd Suite 210-123

Littleton, CO 80120
Phone: 866-764-3655 or 303-297-3019
FAX: 303-600-5243
E-mail: orders@dollaritemdirect.com

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